REFUND POLICY 

We truly value our customers and strive for satisfaction with every purchase. Due to the perishable nature of our products and adherence to stringent local health, safety, and sanitation regulations, all sales are final and not eligible for refunds. We are not responsible for lost or stolen packages, including those confirmed as delivered to the shipping address provided at checkout. Upon request, we will provide delivery confirmation details (e.g., date, tracking number, and carrier information) to assist you with your own investigation.

EXCHANGE POLICY

At the Leafen, your satisfaction means everything to us. While we take great care in preparing and shipping your order, we understand that sometimes issues arise beyond our control. Under limited conditions, regular products purchased from www.theleafen.com will be eligible for exchange. No exchange will be granted for merchandise purchased from any promotional sales, custom merchandise, or discounted purchases using promo sales from our official e-commerce platform (www.theleafen.com) or any affiliated digital storefront.

It is important that you inspect your order as soon as it arrives. If you receive a damaged or defective item, please email us at contactus@theleafen.com within 24 hours of receiving your package. To help us process your request, provide proof of purchase along with your full name, order number, the reason for request, clear photos of the damaged or defective item, and its original packaging. Our team will review your request and respond within a reasonable time. If approved, we will ship the replacement product of equal value within 7-10 business days at no additional cost to you. We will be not liable for replacement of promotional or discounted items unless required by mandatory California consumer protection law for defective goods. 

For health and safety reasons, our products are not eligible for exchange. We encourage you to carefully review your order before finalizing your purchase. 

UNCLAIMED, FAILED DELIVERY ATTEMPTS, OR REFUSED PACKAGE

We do our best to ensure your order arrives safely and on time. However, if a package is left unclaimed at the post office or pickup location, returned due to incorrect or incomplete shipping information, resulfs from failed delivery attempts, or is refused upon delivery, you will be responsible for both the original shipping cost and the return shipping fee charged by the carrier. If your delivery remains misplaced or missing, we recommend contacting the courier service directly to file a report and initiate an investigation. If your issue remains unresolved, feel free to reach us at contactus@theleafen.com.

If your package is shipped with incorrect address details and is lost, we are not responsible for sending a replacement. If the package is returned to our warehouse, you may choose to cover the reshipment cost or request a refund for the order total minus the original shipping fee.

SHIPPING POLICY 

We are committed to ensuring your order arrives safely and in a timely manner. To that end, we exclusively use trusted, secure, and reliable shipping carriers to deliver our products throughout the United States. Shipping on orders more than $150 is free. Once a package leaves our facility and is with the carrier, we are no longer responsible for any issues that may occur during transit, including misplacement, loss, or theft, or events beyond our reasonable control, including weather or carrier error. We recommend monitoring your tracking information closely and ensuring someone is available to receive the package at the time of delivery.

To ensure successful delivery, it is essential that you provide accurate and complete shipping information at the time of purchase. If a delivery cannot be completed due to an incorrect or invalid address provided by you, you will be responsible for covering the costs associated with re-shipping the order, including any additional shipping fees or charges incurred to reattempt delivery.

We strongly recommend double-checking your address details before completing your order to avoid any delays or extra charges. If you notice any errors after placing your order, please contact us immediately so we can assist in correcting the information before shipment has been processed.

THIRD PARTY PURCHASES

Any refund, exchange, unclaimed, failed delivery attempts, refused package, or shipping issues relating to orders placed with a third-party vendor must be dealt directly with them for the quickest support and resolutions, as we do not have access to your order history.